1. PRODUCTS

All products are new and are presented in their original packaging or seal.

1.1 Colors of products

All cosmetic products are marked in color and the description can be displayed with larger color zoom into the product image. Due to the color display on the monitor and depending on the settings of it there may be a slight variation of color with respect to reality. We can not accept changes or refunds because the color is not exactly the same as expected. Also, cosmetics and beauty products do not have back guarantee protected by law because of the nature of consumer goods. Refunds will only be accepted if a product arrives in poor condition due to problems with the factory or transport. For electrical products is a guarantee of 2 years covered by the manufacturer subject to conditions specified in the manual of each product.

1.2 Products userguides

Cosmetic products do not include instructions. With electrical products typically include an instruction manual in the sales package. In some cases it may even happen that we do not have manual or it is available only through the manufacturer website, in PDF format.

2. PRICES

Prices shown include vat and/or handling charges. Prices do not include shipping costs or, where appropriate, cash on delivery comission. Prices shown are valid unless and until typing error last. Prices may vary without notice. All sales are conducted with the appropriate ticket or proof of purchase you will receive with your order. The products are available for sale until the last.

3. PURCHASING PROCESS

The customer browses online shop to include your basket items you want to buy. After the selection, choose the mode of payment and shipping. Prior to ordering, you must register by completing a form with your personal data, or connect to their password if already be registered to complete your order. Once this process will get a message to your email address with all the details of your order. If your email is free (Hotmail, Yahoo, Terra, Gmail, etc.). It is possible that this message is stored in the folder "junk mail" or spam.

Important: We recommend verifying the copy of the order to reach your email to verify your billing information, shipping, etc are correct. This will prevent delays or impact on the delivery of your order.

4. SHIPPING AND DELIVERY TIMES

All orders are shipped via insured mail or express courier companies we work with. The delivery time depends on the destination is usually 2 to 4 working days (excluding incidents caused by malfunction of post) from the confirmation thereof. Shipments and deliveries are made Monday through Friday, except holidays. The amount of postage is automatically calculated at the time of your order, depending on the destination and the method of payment. To know exactly what it will cost your order select the products you want to buy and press "buy." Then select the destination and select the payment method and manner of delivery. Appear fully detailed, the total amount of your purchase, including shipping costs. At that point you can decide whether or not the process. To continue with your order click "Confirm Purchase". Ask if you have any questions.

4.1. Shipments to Spain (mainland). The shipping to the mainland have a minimum value of 5 euros + VAT, except for cash payments, which will apply an increase of 3% + VAT, with a minimum of 3 Euros per order. The delivery time is 2 to 4 working days (excluding incidents caused by malfunction of post) from the confirmation of shipment. Deliveries are made Monday through Friday, except holidays, via mail or express courier company contracted. We remind you that for your peace of mind, all our shipments are insured against theft, loss or damage.

4.2. Shipping to the Balearics. The shipping to the Balearic Islands are calculated automatically when placing your order. The delivery time is 3 to 6 different working (except incidents caused by malfunction of proof). Deliveries are made Monday through Friday, except holidays, through the mail or transport company contracted. We remind you that for your peace of mind, all our shipments are insured against theft, loss or damage.

4.3. Other destinations. Do not hesitate to consult the shipping rates and delivery times for any other destination.

VERY IMPORTANT: GIVE YOUR CORRECT DELIVERY ADDRESS TO THE TIME OF YOUR ORDER, ANY CHANGE OF ADDRESS ONCE THE ORDER SENT WILL BE AN EXTRA COST OF EUR 3 ADDITION OF A DELAY OF 3 DAYS IN THE DELIVERY OF YOUR ORDER.

5. PAYMENT METHODS

5.1. Bank Transfer. If you choose to transfer as payment in advance (or revenue account) you will be provided with our account numbers for payment. You can make a bank transfer from your bank or building used or if you prefer, make an entry into account in a branch. Once payment is received your order sent by express courier. If after 7 working days (excluding weekends) we have not received the payment your order will be canceled. This payment method is available for Spain (Peninsula and Balearic Islands), Canary Islands, Ceuta and Melilla and international destinations. Our account number for payments is: 2100 7936 06 0200021749. Bank: La Caixa. Owner: Maquillalia SL.

5.2. Cash. COD shipments in order to pay you a messenger (cash only) at the time of delivery. The carrier charges a 3% + VAT with a minimum of 3 Euros per order for performing this service. This payment method is only available for Spain (Mainland) and is necessary to provide a contact phone number.

5.3. Credit Card. You can pay with your Visa, Visa Electron, Maestro and Mastercard through the secure payment gateway.

Important: If the order, once confirmed and shipped, it is not accepted by the client it shall bear the expenses incurred. All false orders, or attempts at fraud will be reported to the authorities. We will provide all necessary information to assist with the investigation.

6. Order Status

From the "My Account" section of our website you can check at any time the status of your order. Click on "My Orders" and then check any of the following status:

- Pending: Your order has been received correctly and will be processed shortly.
- Waiting for payment: You have chosen to transfer payment and are waiting to carry out or make it effective.
- Waiting for material: The material requested is out of stock in our warehouse and we are awaiting for its arrival.
- Process: We are processing your request. In the case of payment by transfer or credit card means that your payment has been received correctly.
- Ready to ship: The request is complete and packaged, ready to be sent.
- Shipped: Your order has shipped (and it is not possible to cancel).
- Impact: There is a problem with your order that requires action by either party.
- Canceled: Your order has been canceled.

Maquillalia guarantees its customers the option to cancel your order at any time provided only if the cancellation is communicated before the order has been made available to the carrier for shipment (Shipped).

7. DELAYS IN SHIPPING

Although most deliveries are made within that period, it occasionally can lead to delays in shipments. If you received an email confirmation of your shipment and have not received it may be because the courier has not found your home, has gone in a moment that you were absent or had suffered some type of impact. Please contact them on www.correos.es or courier www.asmred.com to resolve it as soon as possible.

8. Transportation Insurance

All our shipments are insured against theft, loss or damage. If you notice any damage or tampering with the package to indicate receipt on the delivery of the carrier. Please check your order receipt. Any incident must be reported within 24 hours.

9. WARRANTY AND RETURNS

Cosmetics and beauty products (makeup, brushes, shadows, lipsticks ...) have no guarantee of return protected by law because of the nature of consumer goods. Refunds will only be accepted if a product arrives in poor condition due to problems with the factory or transport.

Our electrical products have the following guarantees:

9.1. Guarantee of origin. If on receipt of your product is found defective it will be replaced, so free, for a new product within 7 days of receipt, provided that the product has not been used. This requires the total return of original material before seven days and that the merchandise has not been tampered with or altered, which is in perfect condition and with all their original packaging or plastic protectors.

Previously, you must contact us via the contact section of our website to have a record of the defective product return authorization number and assign a refund.

Pack the product in a closed package and well conditioned, to prevent damage during transport. Do not use tape or write directly on the original product packaging. It is essential to certify the number of return on the outside of the package and attach a copy of your purchase on it. Send to the transportation agency to collect the package, and once reviewed and verified the product defect, we will proceed to send a new product to the customer in the shortest time possible. Otherwise (ie if the product does not present any anomaly) the customer will receive, again, the same product, in this case, shipping costs will be borne by the customer.

You can apply for reimbursement through the number of contact section of our website is essential to certify the number of return on the outside of the package.

Important: Do not accept any product that has suffered a breakdown, however small, on the packaging or the product itself, does not recommend removing the plastic protective if any to check the perfect operation of your article.

9.2. Manufacturer warranty. All our products have two-year limited warranty from the manufacturer.

In case of failure we recommend going to the technical official of the mark (ASP). In almost all cities there is an official ASP can know your address and calling customer care of the brand.

If you prefer, you have the option of sending the product and we will send the official ASP. In this case shipping charges to our address, and sending them back to your home goods. The defective product will be sent to the ASPs official mark Maquillalia not be responsible for the time it might take the ASP official return the product repaired.

Before you submit your article should contact us so that we have a record of shipment and authorizes the return. Pack the product in a closed package and perfectly conditioned not to be damaged during transport. Include a brief description of what happens to the product as well as the purchase invoice.

Important: Any tampering or repair by unauthorized personnel will void the warranty. Always go to a ASP official mark.

9.3. Non-electrical products (makeup, brushes, nail lacquers, etc. ..). These products have no warranty due to the nature of consumer goods. Only ensure these products when they arrive broken or in poor customer must notify the immediate impact of providing evidence or photographs of the fracture if requested.

9.4. Other products. In other products, the guarantees are provided by manufacturers. Failover should contact the manufacturer or to us through the contact section of our website to have a record of the defective product return authorization number and assign a refund. Shipments will always be a postage paid agency or by certified mail.

9.5. Returns. All orders are for supplied to order so no product returns are allowed to function properly. All the products we market are easily manipulable and difficult to detect, for our part, a possible manipulation. No customer would like a product that has passed through the hands of another person.

Returns are only accepted for products that are defective. Please check the features of products before placing your order. If you have any questions please contact us.

In the case of product returns that are not functioning properly take into account the conditions in paragraph 9.1.

Although we make every effort to ensure the precision and accuracy of the content of this website, features and / or photographs of the products may contain errors or inaccuracies. If in doubt we recommend you consult the manufacturer website and that no claims or refunds are permitted with respect to the information contained on any product.

9.6. Wrong product. If the product delivered does not match the request in order to inform us immediately. Contact us through the contact section of our website and arrange its effect as soon as possible.

10. CONTACT

You can contact us anytime using our "Support Ticket" Section.